ITI’s Customer Care Technicians monitor customer installed systems to ensure uninterrupted service. In the rare event of a system failure, our Customer Care staff is often aware of the issue and can resolve it before the location is made aware of the problem. In the majority of cases, issues can be resolved remotely within minutes, without the need to wait for a service technician to go to the site.

Contacting Customer Care

Phone: 866.955.5258
Email: customercare [at]