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FAQ’s – Fulfillment Center

Fulfillment Center

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What is the capacity of the in-house mailroom?

ITI’s mailroom equipment processes 8,000 transactions per hour.

What is the capacity of the ITI fulfillment center?

The ITI Fulfillment Center has the capacity to complete 20,000 transactions per hour.

What is the typical turnaround time?

Depending on the time-of-day documents are received, processing is completed the day-of-receipt, or the next business day.

What security policies/procedures are in place?

ITI’s Fulfillment Center is housed in secure area; access to the area is strictly controlled; only pre-approved, authorized ITI staff has access to this area. All incoming and outgoing forms and documents are stored in a reinforced vault until they are mailed.

Will an Indiana postmark appear on the mailings?

All Fulfillment Center outgoing mail have a generic postmark, so it is transparent to the recipient where the mail was generated.

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